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Skills

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The contents of the book are organised here by the tools and skills you will need to cope with business and relationship problems.  If you want to see the tools and skills that work best in dealing with a particular problem, you can start on the problems page.

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​Problems

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  • Problems with my organisation

    • How does strategy really work?​

    • Meetings, bloody meetings!​

    • The same problems keep coming up, time and again

    • We are locked into a conflict​

    • We can’t agree on the best decision

      • Using decision drivers

    • We don’t achieve our goals and objectives​

  • Problems with myself

    • Procrastination​

    • Work/Life Balance​

  • Problems with other people

    • Coping as an introvert in an extrovert world

    • Difficult people, difficult relationships​

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Strategies

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  • The coaching mindset

  • Thinking systemically

  • Outcome thinking​​​​​

​​Skills

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  • Business skills

    • Coaching

    • Good coaching

    • Introduction to the coaching process

    • Coaching process: surface level

    • Coaching process: coach internal level

    • Coaching process: coach administration level

    • Coach attributes

    • The conflict code-breaker™â€‹

    • Sensible strategy

    • Decision drivers

  • Diagnostic skills

    • Values and Value systems​

    • Filters in language and thinking​

    • Logical levels

  • NLP skills

    • Outcomes​

    • Establishing rapport

    • Anchoring

    • Chaining anchors

    • Perceptual positions

    • Integrating parts​​​

Ian Ross and Brian Wood are the primary authors of this book.

You are free to use it as you wish, but we retain ownership of the copyright.

 

Please feel free to contact us.

Our approach to providing consulting and facilitation support is described here.

 

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